Wholesale Accounts Information

Opening a wholesale account

In order to become a wholesale customer with Gratitude Food, you must:

  • - be aged 18 or older
  • - be a current director of a company, partnership or sole trader or ABN holder of a registered food or nutrition or health and wellbeing related business
  • - open a wholesale account by completing a Wholesale Account Form
  • - not be banned from holding company directorship, nor be subject to a personal insolvency agreement or debt agreement nor have previously have been declared bankrupt. 


Setting Up A Wholesale Account with Gratitude Food

  • - Complete the Wholesale Account Form. 
  • - Gratitude Food will then set-up an online account for online orders and send you an email containing information on your account
  • - You will be issued with a username and password to access your online account
  • - You are solely responsible for maintaining the confidentiality of your log in details, and as such, are responsible for who might use them to access your account.
  • - Once you have an online account: A link to our wholesale product and pricing information is available on our website – go to the Wholesale link in the footer of the homepage 


In completing the wholesale account information, will need to provide all relevant details of the business or company applying for the account.  This will include the relevant contact person and other contact information including delivery and postal address (if different) and contact phone number.

You may update or edit your account at any time through our website or by contacting Gratitude Food at email: sales@gratitudefood.com.au.

Gratitude Food may at its sole discretion terminate your account or services at any time.


Orders and Delivery – Wholesale customers

Placing a Wholesale Order

You will need to set up an account with us before you can place an order as a wholesale customer. Once set up, you can place an order online or via email or phone. We would be happy to discuss repeat orders.

  • Phone: (+61) 0424 342728
  • E-mail: sales@gratitudefood.com.au
  • If you would like to cancel or change your order in any way, this must be done so within 48 hours of the initial order request.  Otherwise, you agree to pay for the products ordered including any delivery fees.


Terms of Payment - Pricing, Payment & Promotions

  • - Payment of orders is due on delivery.
  • - We do also offer 7 day accounts to approved customers under certain terms and conditions.


Receiving Your Products

You will receive the products to the delivery address you provide. Where you have requested that a representative accept delivery of the goods on your behalf, this delivery acknowledgement will be obtained by Gratitude Food from your representative.

You own and are responsible for all products once they have been delivered to you. Please make sure that you check all products carefully against your tax.

Public Holidays: Please note that we are closed on public holidays. We request that customers place orders as early as possible to ensure you have sufficient stock levels.

Missing Products and Quality Issues

Gratitude Food takes pride in ensuring the high quality of our products. If for any reason you have: received an incorrect item, your whole order has not been delivered, incorrect item/s were delivered, we will ensure that your order will be corrected or replaced. Please notify us within 24 hours of the delivery at our email address or phone number.

No claim for damaged or unsatisfactory quality, or any other claims, will be recognised after 24 hours of receiving stock. Otherwise the customer will be deemed to have accepted the goods.

Changes to Pricing

From time to time we may need to alter the price of our products. This may result in the prices of the individual products being slightly different from the notified price. We will advise our customers via email and mail with notice prior to any price changes.